Returns Policy

Custom made orders:

Custom orders may be cancelled within a 48 hour ‘Cooling off’ period, we MUST be informed as soon as possible by email to info@emporium-customs.com and not longer than 48 hours from purchase that you wish to cancel.

Once 48 hours has elapsed, we cannot accept cancellation on Custom made/Bespoke items.

Once again; ** YOU CANNOT CANCEL A CUSTOM MADE ORDER ONCE THE 48 HOURS HAS ELAPSED**

Your rights as a consumer remain, your statutory rights are un-affected, however, we cannot accept returns on custom made items for any other reason than damage or product fault, the items are made to order to your specification.

In extenuating circumstances, we may accept a return of a custom item for reasons other than being faulty or damaged but this will be subject to a 45% restocking fee and is down to the discretion of Emporium customs UK Ltd.

If an item arrives damaged or faulty, please inform us straight away and no later than 30 days from the goods confirmed delivery date.

Please return the item unused and in it’s original packaging no later than 30 days from date of confirmed delivery.

All items carry a 12 Month material warranty. This warranty does not cover damage or wear and tear.

 

Non – Custom items;

In stock, non custom items may also be cancelled, please advise us as soon as possible by email. If the item has already been dispatched, please follow our returns policy.

We offer a 7 day return policy on all non-custom items, the item MUST be unused and returned in it’s original packaging and you must advise us within 7 days of receipt. Please return the item within 30 days of receipt in it’s original packaging and in an unused condition. 

If the item is not returned in it’s original condition, you may not receive a full refund.

Your rights as a consumer remain when an item arrives damaged or faulty, please return it to us within 30 days within it’s original packaging along with images of the packaging it arrived in. You may choose from a replacement item or refund along with the option of credit towards another purchase.

Refunds will be processed and expedited in a timely manner, but please allow for 10-14 working days to process and appear back in your account. If it can be done sooner, it will be. Processing time commences from the receipt of the returned item back to us following a satisfactory inspection of the same. Processing times are affected by outside influences such as card handling agent’s processes.